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333 Fremont Street, San Francisco, CA 94105

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I track my shipment?

You can easily track your shipment by entering your Tracking ID into our online tracking tool. Once submitted, you’ll receive real‑time updates on your shipment’s location, delivery.

How do I get in touch with customer support?

You can reach our customer support team 24/7 through email, live chat, or phone. Visit the Contact Us page on Priority Express and our support specialists will assist you with tracking updates, shipment inquiries, billing questions, or any delivery concerns.

What if my shipment is delayed or lost?

If your shipment is delayed, our tracking system will provide real-time status updates while our logistics team works directly with the carrier to resolve the issue as quickly as possible. In the rare event that a shipment is lost, we will launch an investigation immediately and guide you through the claims or compensation process if applicable.

Can I schedule recurring shipments?

Yes. We offer recurring shipment scheduling for businesses and individuals who require regular pickups or deliveries. You can arrange daily, weekly, or customized shipment schedules through your account dashboard or by contacting our support team directly.

What is your pricing model?

Our pricing is based on several factors including shipment weight, dimensions, delivery speed, destination, and service type. We offer flexible pricing plans for one-time shipments as well as discounted rates for frequent or high-volume shipping customers. Custom enterprise pricing is also available for businesses with ongoing logistics needs.

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